I’m a Patient
The Sauble Family Health Team staff receives a large amount of prescription refill requests in the form of calls from patients and faxes from pharmacies. In order to continue providing the highest quality of medical care and ensure your safety, we are implementing a new prescription refill policy, effective immediately.
- We do not accept faxed prescription renewals from pharmacies.
- BEFORE you come to your scheduled office visit, please look over all of your medications, inhalers, diabetes supplies, nutritional supplements etc. to determine if you need to request refills during your visit with your health care provider.
- It is YOUR responsibility to schedule an appointment BEFORE you run out of medication. Please make sure that you have enough medication to last UNTIL your next appointment.
- All patients with chronic medical conditions will require regular follow -up visits at our office. During these visits your health care provider will look for changes in your condition and assess the effectiveness of your medication. It is important to keep your scheduled appointments, even if you have no concerns. This will ensure that you receive timely refills.
At the Sauble Family Health Team we are committed to providing the best primary health care in our community. We believe that our patients and families are partners in the delivery of quality patient care.We make the following commitment to you:
You have the right to:
- Be treated in a kind and respectful way.
- Be given information in a way you will understand and is meaningful to you.
- Expect that your health care team will share relevant information with each other within the circle of care, unless otherwise restricted by you
- Participate in making decisions about your care.
- Culturally-sensitive care.
- Know the names and roles of people involved in your care.
- Express your concerns and get answers to your questions.
- Be told of the fees not covered by OHIP and that you or your family will have to pay.
As a patient you have rights and responsibilities. Please make sure you abide by following:
- Be polite and respect other patients, visitors and members of the health care team.
- Recognize that the needs of other patients and families may sometimes be more urgent than your own.
- Give accurate information to your health care team to help them plan your care.
- Give your health care team the name of the person who will represent you if you cannot make decisions by yourself.
- Follow the plan of care the best way you can.
- Accept responsibility for the decisions you make about your treatment.
- Take care of your personal things.
- Respect clinic property and act in a safe and responsible way.
- Understand and be responsible for all expenses not covered by OHIP.
- Notify your health care provider if you can’t keep an appointment
Please bring your valid health card with you to every appointment. You will be asked to present it when checking in with the receptionist.
What if my health card is lost or stolen?
If your health card is lost, stolen or damaged please call the Sevice Ontario INFOline at 1-866-532-3161.
What if I’ve moved or changed my name?
You are required by law to inform the Ministry of Health and Long-Term Care if you change your address. If your address has changed, visit or call your local OHIP office or Service Ontario sites. Please refer to the ministry website at http://www.health.gov.on.ca/en/public/publications/ohip/address.aspx for more options.
If the information shown on your health card has changed (e.g., change of name) you can visit your local Service Ontario Site.
What do I do when my health card expires?
When your health card expires you will need to visit Service Ontario to have your card updated. When you receive your new card please bring it to your next visit so that the receptionist can update your information in our medical records.
Helpful Links/Additional Information.